Privacy Policy

We collect only the information needed to operate our business: process warranty registrations, respond to contact requests, and manage customer accounts. We do not sell your personal information.

Information you provide:

• Warranty registration: owner name, email, phone, installation address, equipment serial numbers, contractor and dealer details.
• Contact form: name, email, phone, and message.
• Account: name, email, and password (stored securely as an encrypted hash).
• Chatbot: question text and topic, used only to improve support.

Information collected automatically:

• Session cookie (sunair_token) to keep you signed in. It is required for login and contains no tracking.
• Local preferences stored in your browser (theme, form drafts, tutorial state). These never leave your device.

We do not use third-party advertising trackers, analytics pixels, or social media cookies.

• To process and manage warranty registrations and claims.
• To respond to your inquiries.
• To maintain and secure your account.
• To comply with legal obligations.

We do not sell or rent your personal information. We may share it only with service providers who help us operate this website (such as our database and hosting providers), under confidentiality obligations, or when required by law.

We use industry-standard safeguards: encrypted connections (HTTPS), securely hashed passwords, rate limiting, and restricted administrative access. No method of transmission over the internet is 100% secure, but we work to protect your data.

Depending on your state of residence (for example, under the California Consumer Privacy Act or similar state laws), you may have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Opt out of any sale or sharing of personal information (we do not sell data).

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by law.

Sun Air Heating & A/C Supply
886 Bradford St SW, Gainesville, GA 30501
info@sunairsupply.com · (470) 354-2309

Also review our Terms of Service.